Coaching Sessions — Terms & Refund Policy

Houston Chargers Sports LLC ("Houston Chargers", "we", "us", "our")

Last updated 17 September 2026

These terms apply to 1-on-1 and small-group coaching sessions booked through houstonchargers.com or the Houston Chargers mobile app. They sit alongside our general Terms & Conditions and Privacy Policy; where this page differs on coaching, this page applies. You accept these terms when you tick the box at the booking step.

1. Booking a session

• Sessions are bookable by signed-in members. The person paying is responsible for the booking, including for a child or dependant they book for.
• A session is confirmed once payment is received. Paying by card, PayPal or club credit confirms it immediately; a Zelle booking is reserved and becomes confirmed when the club sees the transfer.
• The price, duration and coach shown at the booking step are what you are buying. Any promo code is applied before payment and shown on the summary and your receipt.
• A reserved-but-unpaid session may be released if payment does not arrive in a reasonable time. We will contact you before doing so.

2. Refund policy — refunds are issued as club credit

All coaching refunds are credited to your Houston Chargers wallet (your club credit balance) and never returned to the original card, PayPal account or bank account. This applies however you paid, including club credit itself.

• Club credit never expires and can be spent on any club charge — another coaching session, academy fees, game-day fees, or the club store.
• Credit is not transferable to another member and cannot be withdrawn as cash.
• A refund is credited automatically the moment a session is cancelled, and appears in your wallet history straight away.
• If a promo code was used, the credit is the amount you actually paid — the discount is not refunded as cash or re-issued as a code.
• A session reserved by Zelle but never paid for has nothing to refund; if you have already sent the transfer, contact us and we will credit it.

Why credit: coaching is paid to a named coach for a reserved slot that cannot be resold at short notice. Credit keeps the money with you, immediately and in full, without a week-long card reversal — and it is what you agree to at booking.

3. Cancelling and rescheduling

• Cancelled by the coach or the club — for injury, weather, a venue closure or any other reason: you are refunded in full as club credit, and told by email and app notification as soon as it happens.
• Cancelled by you, 24 hours or more before the session: full refund as club credit. Contact your coach or the club to cancel.
• Cancelled by you, less than 24 hours before, or not turning up: the session is treated as delivered and is not refunded — the coach has held the time and turned away other bookings. We may still credit it at our discretion in genuine emergencies.
• Rescheduling is at the coach's discretion and subject to their availability. Where a session cannot be moved it is cancelled and credited under the rules above.
• Arriving late does not extend the session; it ends at the booked finish time so the coach's next booking is not affected.

4. Venue, equipment and conduct

• Sessions take place at the venue shown on your booking. If no venue is shown, the coach will agree one with you before the session.
• Bring appropriate cricket clothing and footwear. Players must supply their own protective equipment unless the coach has agreed otherwise; a helmet is required for any batting against a hard ball.
• Tell your coach about any injury, medical condition or allergy that could affect the session, before it starts.
• Coaches may end a session without refund if a participant behaves unsafely, abusively, or is under the influence of alcohol or drugs.
• Players under 18 remain the responsibility of their parent or guardian, who must be contactable throughout the session.

5. Risk and liability

• Cricket carries an inherent risk of injury. You take part voluntarily and at your own risk, and confirm the participant is fit to take part.
• Houston Chargers is not liable for personal property lost, stolen or damaged at a session.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud, where the law does not allow it to be limited.

6. Photography and privacy

• Coaches may record video or take photographs for coaching analysis. Say so before the session if you would rather they did not.
• Nothing identifying a participant is published without permission. Data is handled under our Privacy Policy.

7. Payments

• Payments are processed by Stripe (card, Apple Pay, Google Pay) or PayPal; we never see or store your card details. Zelle transfers go directly to the club, and club credit is settled from your wallet balance.
• Prices are in US dollars and include any applicable taxes unless stated otherwise.
• If a payment is reversed or charged back after a session has been delivered, we may recover the amount from your club credit or suspend booking until it is settled.

8. Changes and contact

• We may update these terms; the version shown when you book is the one that applies to that booking.
• Questions about a session, a cancellation or a credit: contact the club.